Frequently Asked Questions
Shipping Information
How long does delivery take?
Delivery times vary depending on your location. Typically, orders within Uganda are delivered within 2-3 business days. You will receive an estimated delivery date when you place your order.
Do you ship outside Uganda?
Currently, we focus on serving customers within Uganda. However, we are working on expanding our shipping options to other regions.
How can I track my order?
Once your order is placed, you will receive a confirmation email with tracking details. You can also log in to your account on our website to check the status of your order at any time.
FAQ
What products does BLACK offer?
BLACK specializes in high-quality, trendy consumer electronics, including audio and wearables. Our products are designed to enhance your lifestyle and offer durability, reliability, and style in every piece.
Are BLACK products available online?
Yes, all our products are available online through our official website, blacklyf.com. We aim to make our trendy electronics accessible to everyone, anywhere in Uganda.
What is the warranty on BLACK products?
We offer up to a one-year, hassle-free replacement warranty on our products, ensuring they meet our high standards of durability and reliability. For specific warranty details on each product, please refer to our website's product user manuals page
Can I return or exchange a product?
Yes, we have a return and exchange policy. If you encounter any issues with your BLACK product, please contact our customer service within ten days of purchase. We will guide you through the process of returning or exchanging your product.
Do you offer customer support?
Absolutely! Our customer support team can assist you with any questions or issues. You can reach us via email at support@blacklyf.com, WhatsApp / Call at +256744555511 or through the contact form on our website.
What makes BLACK products different from other electronics?
BLACK products are crafted with the highest quality standards, blending durability, reliability, and trendiness into every design. We focus on creating electronics that resonate with Uganda's youthful spirit, offering products that are not just functional but also stylish and accessible.
How can I stay updated on new product releases and offers?
What payment methods do you accept?
BLACK products are crafted with the highest quality standards, blending durability, reliability, and trendiness into every design. We focus on creating electronics that resonate with Uganda's youthful spirit, offering products that are not just functional but also stylish and accessible
Do you ship outside Uganda?
Currently, we focus on serving customers within Uganda. However, we are working on expanding our shipping options to other regions.
Do BLACK products come with instructions or manuals?
All BLACK products come with detailed instructions or manuals to help you get the most out of your purchase. You can download them from our User Manual page.
What should I do if my BLACK product is defective?
If you receive a defective product, please immediately contact our customer support team. We will assist you with the necessary steps to resolve the issue, including troubleshooting and returns or exchanges.
Can I purchase BLACK products in physical stores?
How do I register my BLACK product for warranty?
To register your product for warranty, login to our website and go to “product registration”. Provide the necessary details and follow the prompts.
Do you offer discounts or promotions?
What should I do if I forget my account password?
If you forget your password, you can reset it by clicking the “Forgot Password” link on the login page and following the instructions to reset your password via email.
How can I contact BLACK for business or partnership inquiries?
For business or partnership inquiries, please email us at info@blacklyf.com. We’re excited to explore potential collaborations that align with our brand values.